FAQ
Questions and Answers
General Information
Peptides are signalling molecules composed of amino acids that play essential roles in fundamental biochemical and physiological processes. While they are present in every living cell, synthetic versions are used in laboratory research to study hormone analogs, enzyme design, and protein functions.
Beyond Health Lab does not assist in selecting specific peptides for your research. We encourage researchers to consult scientific literature and online databases to determine the best compounds for their specific project goals.
Our support is limited to technical information regarding the storage, reconstitution, and concentration calculations (mcg/ml) for your solutions. We are unable to guide experimental protocols or research methodologies.
Orders & Shipping
Due to variations in manufacturing, the physical appearance of the lyophilized powder may differ between batches. This is normal and does not impact the quality or concentration of the compound.
Due to the perishable nature of these laboratory products, Beyond Health Lab cannot accept returns once the items have been dispatched.
Once an order is shipped, a confirmation email containing a real-time tracking link will be sent to the researcher.
Pending: Received and awaiting payment. Processing: Payment confirmed; preparing shipment. Shipped: Left fulfillment center; tracking active.
Ordering & Accounts
You can purchase as a guest; however, creating a research account allows you to track order history and manage laboratory delivery addresses more efficiently.
If the confirmation email does not appear within a few minutes, check junk folders. If missing, contact support to verify your account details.
Orders can only be changed or cancelled if they have not yet reached the 'Shipped' status. Once dispatched, no further modifications can be made.
Orders may be declined due to incorrect payment details, authorization failures, or if the intended use violates our terms regarding research-only applications.
Delivery & Issues
Standard delivery typically occurs within 2–5 business days. Use your tracking link for real-time updates before contacting support.
Report any discrepancies or damage within 48 hours of delivery. Retain all packaging and the unopened vial for verification during the claims process.
Address changes are only possible while the order is 'Pending.' Once it moves to 'Processing,' the shipping label is generated and the destination cannot be altered.
Storage & Stability
Proper storage is vital to maintaining the integrity of research peptides. While they are generally stable at room temperature for up to one month, long-term stability requires controlled environments.
Vials in lyophilized form should be stored in a freezer (0 to -20°C) for maximum longevity, where they remain stable for up to 48 months. If intended for use within 1 to 3 months, refrigeration (2 to 8°C) is acceptable to avoid repeated freeze-thaw cycles.
Once liquefied, vials MUST be kept in the refrigerator at temperatures between 2 and 8°C. It is recommended to use these solutions within 3 to 8 weeks, depending on the specific peptide sequence.
Preparation & Reconstitution
To ensure effective mixing, both the peptide vial and the reconstitution solution (such as bacteriostatic water) should be allowed to reach room temperature before combining.
Gently introduce the solution into the vial by dripping it down the side of the glass to protect the delicate peptide structure. After adding the liquid, give the vial a gentle swirl and store it in the refrigerator for 24 hours.
Advanced Research FAQ
Appearance varies from a solid cake to loose powder based on the cryoprotectant or freeze-drying cycle. This is aesthetic and does not affect purity, stability, or concentration.
Every peptide batch undergoes independent third-party testing. We provide research-grade products that typically exceed 98% purity, verified through HPLC and Mass Spectrometry.
No. Only sterile, laboratory-grade liquids such as bacteriostatic water should be used. Using non-sterile water causes rapid degradation and risk of bacterial growth.
The amount depends on your desired concentration. Our vials have a 3ml capacity. Technical support can assist with calculations, but the final volume is determined by your research protocol.
Peptides are shipped lyophilized for high thermal stability. Room temperature for several days during transit does not damage the chemical structure. Upon arrival, place in long-term storage.
Once reconstituted, the peptide starts to lose stability gradually. It is best practice to keep the solution in the original vial in the refrigerator to minimize exposure to light and fluctuations.
Contact us immediately without opening the protective seals. We cannot accept returns once a vial has been opened or its integrity compromised.
Beyond Health Lab ships to various regions. It is the responsibility of the researcher to comply with the specific import regulations and laws of their local jurisdiction.
Technical & Product Details
Peptides are measured by mass (milligrams), not by volume. Differences in freeze-drying can cause powder density variations, but actual weight remains accurate.
Yes, provided the vials are clearly labeled and the seals remain intact to prevent cross-contamination within the laboratory environment.
Freezer (-20°C): up to 48 months. Refrigerator (2–8°C): approximately 12–24 months.
